Devine's Bagels & Cafe

Reviews about Devine's Bagels & Cafe

• 5 / 5

  By Vic Tewani
  Best bagels in town. Love this place. Always fresh and always delicious!!
  August 14, 2016
• 1 / 5

  By Dan Perrone
  The friendly signage, bright colors, and "Bagel Bar Recipe" bagels inside are about the only nice points I found here. The staff just kills this.
  
  The counter staff are friendly enough but clearly suffer from a lack of training and common sense. We ordered our two bagels but had to wait while the two patrons BEHIND us got their orders first and walked out, before the staff asked us what part of our order was again. They did not even start my order when I gave it to them and moved on to someone else instead. Communication was almost nil between counter staff. They could not seem to figure out which bagel belonged to which patron, despite there being a maximum of 5 people, one of which already sat eating. The staff continually referenced their own menu board for topping offerings as well, a very unprofessional tendency.
  
  I was also overcharged by $6 for my order, when counter staff tried to ring me up and added another person's order to mine, despite the fact that they had not even completed my order preparation yet. We even verbally told them what was ordered as they entered it into the computer wrong. The mistake was not realized until they finally began work on my 2nd of two bagels, and asked about cashing us out AGAIN. I did receive the necessary refund, but it is unacceptable. You should not be billing a customer without understanding the products and services they have ordered in the first place.
  
  Management is also, by far, lacking in almost every sense of the word. The individual manager yelled at and threw insults towards his own staff right in front of the customers no less than 5 times during the 10 minutes I spent waiting for food inside. At one point, with 3 customers in line and both his counter staff occupied ringing out customers up front, the best the manager could do was yell at his staff about there being customers waiting, before grabbing a coffee and walking into the back. In another instance, he deigned to yell at one of his staff, who was busy serving me, to take care of a growing spill at the coffee maker. Why the MANAGER cannot take care of this himself while customers are taken care off by staff, is beyond me.
  
  I've been working in customer service for over 6 years, 3 of them spent as a line supervisor. You DO NOT yell at your team members in front of customers, you DO NOT insult them in front of customers, and you DO NOT ignore customers and treat your workers like slaves when they are clearly overwhelmed, while you yourself are unwilling to step in and help. The manager clearly lacks formal managerial training, and I doubt he has even read one book on the subject. The entire staff, management and clerks, suffer from a lack of training, and a disregard for basic service standards.
  
  I will certainly not be returning to this establishment. It is a crying shame for all involved that the most basic element, its people, are ruining this.
  June 16, 2016